Hi, Readers.
Today I would like to discuss a question I’ve been asked frequently. Can we undo/cancel Posted Sales (Purchase) Credit Memo in Business Central? The last time I saw it was in the Business Central Forum last week, Solved: undo posted purchase credit memo (dynamics.com).
As you might know, if a customer wants to return items or be reimbursed for items or services that you have sold and received payment for, you must create and post a sales credit memo that specifies the requested change. To include the correct sales invoice information, you can do the following tasks:
- Create the sales credit memo directly from the posted sales invoice.
- Create a new sales credit memo with copied invoice information.
But what should you do if you want to cancel a Posted Sales Credit Memo? The answer is actually very simple, use Sales Invoice. You can create a new sales invoice by copying a posted sales credit memo. For example, we need to cancel the Posted Sales Credit Memo below.
Choose the New action on the Sales Invoice page to open a new empty sales invoce.
Click on any editable field to have the Document No. automatically generated (insert a new document).
Choose the Prepare action, then choose the Copy Document action.
On the Copy Sales Document page, in the Document Type field, select Posted Credit Memo.
Choose the Document No. field to open the Posted Sales Credit Memos page, and then select the posted sales credit memo record that contains lines that you want to reverse.
Select Include Header and Recalculate Lines check boxes.
PS: Select the Recalculate Lines check box if you want the copied posted credit memo lines to be updated with any changes in item price and unit cost since the credit memo was posted. (This may result in a difference in the amount)
Choose the OK button. The copied credit memo lines are inserted in the sales invoice.
If there are no issues, we can post the invoice.
Great.
If you create a Sales Invoice in this way, the copied sales credit cemo will be automatically applied after posting.
PS: There is an Apply Entries action on Sales Credit Memo, which can be applied manually, but there is no such action on Sales Invoice.
If the copied sales credit memo has been applied by a refund, you need to apply the just posted sales invoice in the Customer Ledger Entries, for example, by using a payment.
For Cancelled or Corrective Posted Credit Memo (Not manually created, but cancelled from Posted Sales Invoice), the system directly provides the Cancel function.
Cancel:
Create and post a sales invoice that reverses this posted sales credit memo. This posted sales credit memo will be canceled.
The posted sales credit memo will be canceled, and a sales invoice will be created and posted, which reverses the posted sales credit memo. Do you want to continue?
In addition, you can consider using Sales Journals directly when you only want to cancel the total amount and don’t care about the details. For example, Document Type = Credit Memo, Account type = Customer……
Balance Account: Sales
Post.
This also generates some ledger entries, for example, Customer Ledger Entries. But Posted Sales Credit Memo and other Posted Documents will not be generated.
The above procedures describe how to undo/cancel Credit Memo for sales. The steps are similar for purchase documents. The last thing I’d like to mention is to try not to use General Journals to adjust general ledger amounts directly. This will make the data untraceable.
That’all. Give it a try!!!😁
PS:
1. Dynamics 365 Business Central: Reverse Postings (Undo, Correct, Cancel, Reverse Transaction…)
2. Return items in Microsoft Dynamics 365 Business Central
END
Hope this will help.
Thanks for reading.
ZHU
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